FAQs - Questions about Custom Headpieces - Lauren Sutcliffe Millinery

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Please contact us via our telephone or email details on our Contact Us page. Please note that a 20% deposit is payable upon placing your order, and the remainder is to be paid on pick up or completion.

For our hats that are in stock, they can be picked up by appointment, or we can ship them to you for the shipping costs within 3 days of placing your order. For designs made to order please allow 2-3 weeks to be made. Please order early for spring carnival events.

Yes, depending on the availabilities of materials. We will let you know upon ordering.

We provide our beautiful monogrammed hat boxes free of charge with acid free tissue paper. This is the perfect way to store your headpiece. If your headpiece becomes damaged in any way, please contact us, and we will let you know the best way to repair it. To keep away damage from insects you can store your hat with lavender bags underneath the tissue paper, this will also keep your hat smelling fresh.

Hats and headpieces are not designed to be worn in the rain. If your headpiece does get wet, don’t put it back in its box while wet. Tilt it up on a raised surface to make sure it is all exposed to air. Make sure that your hat is stored in the box with tissue paper scrunched to protect it. Do not iron your veil; the best way to get wrinkles out of your veil is with steam.

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As a Lauren Sutcliffe VIP you will get access to pre-release sales and special offers, as well as a sneak peek into upcoming spring racing fashions.
Lauren Sutcliffe Millinery is a proud member of the Australian Millinery Association